{"id":62,"date":"2022-09-26T09:47:18","date_gmt":"2022-09-26T07:47:18","guid":{"rendered":"https:\/\/roentgen-service.dev.hayloft-it.ch\/?page_id=62"},"modified":"2025-11-03T09:49:23","modified_gmt":"2025-11-03T08:49:23","slug":"support","status":"publish","type":"page","link":"https:\/\/www.roentgen-service.ch\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<h1 class=\"wp-block-heading has-text-align-left\">Do you need our support?<\/h1>\n\n\n\n<p class=\"has-text-align-left\">If there are any unanswered questions or problems, our top priority is to help our customers as quickly as possible. In this way, we guarantee optimum use of our X-ray systems and ensure that downtime is kept to a minimum in the event of malfunctions.<\/p>\n\n\n\n<p class=\"has-text-align-left\">With over fifty years of experience, we have the right answer to all questions relating to analog and digital X-ray systems.<\/p>\n\n\n<div class=\"timeline wp-block-roentgen-service-timeline-simple\">\n<div class=\"timeline__step wp-block-roentgen-service-timeline-simple-item\">\n    <div class=\"timeline__step-media\">\n                            <img loading=\"lazy\" width=\"300\" height=\"200\" src=\"https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-300x200.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-300x200.jpg 300w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-1024x684.jpg 1024w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-768x513.jpg 768w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-1536x1025.jpg 1536w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-2048x1367.jpg 2048w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-900x601.jpg 900w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_andy-rhyn-weit-scaled-600x401.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>            <\/div>\n    <div class=\"timeline__substeps\">\n        <div class=\"timeline__substep\">\n\n<h3 class=\"wp-block-heading\">Get in touch with us<\/h3>\n\n\n\n<p>In urgent cases, the best way to reach us is by telephone. Of course you can also send us an e-mail at any time.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:kontakt@roentgen-service.ch\">kontakt@roentgen-service.ch<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:+41412600266\">+41 41 260 02 66<\/a><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n<div class=\"timeline__step wp-block-roentgen-service-timeline-simple-item\">\n    <div class=\"timeline__step-media\">\n                            <img loading=\"lazy\" width=\"300\" height=\"300\" src=\"https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2025\/03\/icon_teamviewer_round-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2025\/03\/icon_teamviewer_round-300x300.png 300w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2025\/03\/icon_teamviewer_round-150x150.png 150w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2025\/03\/icon_teamviewer_round-100x100.png 100w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2025\/03\/icon_teamviewer_round.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>            <\/div>\n    <div class=\"timeline__substeps\">\n        <div class=\"timeline__substep\">\n\n<h3 class=\"wp-block-heading\">Allow remote access<\/h3>\n\n\n\n<p>Install the remote maintenance software and give us permission to access your system. Our team will be happy to assist you with this step over the phone.<\/p>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-b192ec09-adf3-4543-b354-b9eec499a592\" href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS_x64.exe\" target=\"_blank\" rel=\"noreferrer noopener\">Download TeamViewer<\/a><\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n<div class=\"timeline__step wp-block-roentgen-service-timeline-simple-item\">\n    <div class=\"timeline__step-media\">\n                    <i class=\"icon icon-check\"><\/i>\n                    <\/div>\n    <div class=\"timeline__substeps\">\n        <div class=\"timeline__substep\">\n\n<h3 class=\"wp-block-heading\">Problem solved<\/h3>\n\n\n\n<p>Our experts take care of the problem via remote maintenance and do the rest for you. Quick, easy and uncomplicated.<\/p>\n\n<\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"fragen\">Frequently asked questions &amp; tips<\/h2>\n\n\n<div class=\"wp-block-accordion accordion\" id=\"69e30a6661508\">\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"die-anzeige-der-roentgenaufnahmen-im-sprechzimmer-funktioniert-nicht-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#die-anzeige-der-roentgenaufnahmen-im-sprechzimmer-funktioniert-nicht\" aria-expanded=\"false\" aria-controls=\"die-anzeige-der-roentgenaufnahmen-im-sprechzimmer-funktioniert-nicht\">\n                    The display of X-ray images in the consultation room is not working?                <\/button>\n            <\/h2>\n            <div id=\"die-anzeige-der-roentgenaufnahmen-im-sprechzimmer-funktioniert-nicht\" class=\"accordion-collapse collapse\" aria-labelledby=\"die-anzeige-der-roentgenaufnahmen-im-sprechzimmer-funktioniert-nicht-heading\" data-bs-parent=\"#die-anzeige-der-roentgenaufnahmen-im-sprechzimmer-funktioniert-nicht\">\n                <div class=\"accordion-body\">\n                    <ul>\n<li>Has the PC been switched on by the X-ray system? If not, it is also necessary to restart the practice computer after switching on the X-ray system computer.<\/li>\n<li>Is the PC connected to the Internet from the X-ray system? This can be checked using the TeamViewer status, for example.<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"lediglich-die-roentgenbilder-vom-aktuellen-tag-werden-nicht-im-dicompacs-viewer-angezeigt-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#lediglich-die-roentgenbilder-vom-aktuellen-tag-werden-nicht-im-dicompacs-viewer-angezeigt\" aria-expanded=\"false\" aria-controls=\"lediglich-die-roentgenbilder-vom-aktuellen-tag-werden-nicht-im-dicompacs-viewer-angezeigt\">\n                    Only the X-ray images from the current day are not displayed in the dicomPACS\u00ae Viewer?                <\/button>\n            <\/h2>\n            <div id=\"lediglich-die-roentgenbilder-vom-aktuellen-tag-werden-nicht-im-dicompacs-viewer-angezeigt\" class=\"accordion-collapse collapse\" aria-labelledby=\"lediglich-die-roentgenbilder-vom-aktuellen-tag-werden-nicht-im-dicompacs-viewer-angezeigt-heading\" data-bs-parent=\"#lediglich-die-roentgenbilder-vom-aktuellen-tag-werden-nicht-im-dicompacs-viewer-angezeigt\">\n                <div class=\"accordion-body\">\n                    <p>Restarting the computer from the X-ray system may help. If the problem persists, please contact our support team.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"das-erstellen-der-patienten-cd-funktioniert-nicht-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#das-erstellen-der-patienten-cd-funktioniert-nicht\" aria-expanded=\"false\" aria-controls=\"das-erstellen-der-patienten-cd-funktioniert-nicht\">\n                    The creation of the patient CD does not work?                <\/button>\n            <\/h2>\n            <div id=\"das-erstellen-der-patienten-cd-funktioniert-nicht\" class=\"accordion-collapse collapse\" aria-labelledby=\"das-erstellen-der-patienten-cd-funktioniert-nicht-heading\" data-bs-parent=\"#das-erstellen-der-patienten-cd-funktioniert-nicht\">\n                <div class=\"accordion-body\">\n                    <p>Has a blank CD been inserted? It may help to try again with another blank CD. Alternatively, the CD can also be created using another PC in a consulting room.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"tipps-zur-akquisitionssoftware-dicompacsdx-r-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#tipps-zur-akquisitionssoftware-dicompacsdx-r\" aria-expanded=\"false\" aria-controls=\"tipps-zur-akquisitionssoftware-dicompacsdx-r\">\n                    Tips on the dicomPACS\u00aeDX-R acquisition software                <\/button>\n            <\/h2>\n            <div id=\"tipps-zur-akquisitionssoftware-dicompacsdx-r\" class=\"accordion-collapse collapse\" aria-labelledby=\"tipps-zur-akquisitionssoftware-dicompacsdx-r-heading\" data-bs-parent=\"#tipps-zur-akquisitionssoftware-dicompacsdx-r\">\n                <div class=\"accordion-body\">\n                    <ul>\n<li>The \"daily visual inspection\" is a visual check of the findings monitor. A weekly check is mandatory. During this check, the name and date are also automatically logged in the system.<\/li>\n<li>Patient data can also be entered manually if the interface to the practice management software is not working or has not been set up. The surname, first name and patient number can be entered manually via the \"Patient\" tab using the \"New\" button.<\/li>\n<li>At the end of the working day, the patient registration \/ work list should be empty to avoid errors. Unused entries must be deleted and open examinations closed.<\/li>\n<li>If patient data has been entered incorrectly, you can simply select the \"Change patient data\" function in the \"Lists\" area via the \"More\" button and correct the incorrect data.<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<div class=\"alignwide has-background has-primary-light-background-color wp-block-roentgen-service-contact\">\n    <img loading=\"lazy\" width=\"300\" height=\"200\" src=\"https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-300x200.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-300x200.jpg 300w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-1024x684.jpg 1024w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-768x513.jpg 768w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-1536x1025.jpg 1536w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-2048x1367.jpg 2048w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-900x601.jpg 900w, https:\/\/www.roentgen-service.ch\/wp-content\/uploads\/2022\/12\/portrait_damian-widmer-scaled-600x401.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>    <div class=\"contact\">\n        <h2 class=\"contact__title\">Do you have any questions?<\/h2>\n                    <p class=\"contact__text\">We will be happy to advise you personally on all matters. If you are interested in our products, we will be happy to prepare an individual, tailor-made, cost- and benefit-optimized offer for you.<\/p>\n                            <div class=\"wp-block-buttons contact__actions\">\n                                    <div class=\"wp-block-button contact__email\">\n                        <a href=\"mailto:kontakt@roentgen-service.ch\" class=\"wp-block-button__link has-background has-primary-background-color\">\n                            kontakt@roentgen-service.ch                        <\/a>\n                    <\/div>\n                                                    <div class=\"wp-block-button contact__phone\">\n                        <a href=\"tel:+41 41 260 02 66\" class=\"wp-block-button__link has-background has-primary-background-color\">\n                            +41 41 260 02 66                        <\/a>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Brauchen Sie unsere Unterst\u00fctzung? Wenn es offene Fragen oder Probleme gibt, ist es unser oberstes Ziel, unseren Kunden entsprechend schnellstm\u00f6glich zu helfen. Damit gew\u00e4hrleisten wir eine optimale Nutzung unserer R\u00f6ntgensysteme und stellen bei St\u00f6rungen sicher, dass die Ausfallzeit auf ein Minimum begrenzt wird. Mit der Erfahrung aus unserer \u00fcber f\u00fcnfzigj\u00e4hrigen Firmengeschichte haben wir auf alle [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/pages\/62"}],"collection":[{"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":43,"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":2009,"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/pages\/62\/revisions\/2009"}],"wp:attachment":[{"href":"https:\/\/www.roentgen-service.ch\/en\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}